Krystal Resort Complaints Prevention Team knows that guest complaints at hotels used to be a lot easier to deal with. If a guest had a complaint they would talk to someone at the hotel. That employee could work to resolve the problem of the guest that was right in front of them. The internet has changed the way that people complain and have given the Krystal Resort Complaint prevention team something new to worry about.
There are many forums that allow people to complain about a hotel on the internet. The hotel may not be aware that a guest is even mad about something that happened to them. If they never see or hear the complaint they cannot do anything to resolve it. That is why the Krystal Resort Complaint team has to develop new techniques to deal with guest complaints on the internet.
- The Krystal Resort Complaint prevention team should monitor the internet sites where people post reviews of hotels for any negative information. If they do see a complaint, they should work to find out what the complaint is and find a way to fix it. They can also address the complaint on the website so others can see that it has been fixed.
- The Krystal Resort Complaint prevention team should use the internet to field guest complaints. If they give the guests a place to complain on the internet, they will see what the problems are and be able to fix them.
- Use a reputation management company. These companies monitor the internet for the hotel and can react to any negative news that could hurt a hotel’s reputation. They can also do things to help a hotel build a good reputation.