Monthly Archives: March 2014

Krystal Resort Complaints Team – Watch Out for the “Concierge Call”

The Krystal Resort Complaints team shares that among the wide range of travel schemes, there have been reports of numerous tourists falling prey to the “Concierge call” scam. Krystal Resort Complaints team share that in the first place, this is a well-planned scam, sometime in participation with the hotel staff and works similar to this:

Krystal Resort Complaints team understands that you will arrive on vacation and want to make the best of your well-earned holiday.  Or, you could be on a business trip with demanding schedules throughout the day.  Either way, you are completely exhausted and just want to sleep at the end of the night.  You are nearly asleep and the phone rings – it is the hotel’s front desk and they need some clarification on your credit card.

Krystal Resort Complaints share that they may say that the number you have provided is perhaps wrong and they are unable to verify it.  Could you therefore, pull out your card and read out the number again?  You are answering a phone call and have no clue whether a con artist is at the other end posing as the front desk staff.  You are drowsy and if you part with the credit card information, you can be nearly certain that the person who spoke to you was not an employee of the hotel!

Krystal Resort Complaints have a solution:  Most credit card scams result from our own carelessness. Your credit card number and PIN number are sacred.  Except for valid reasons, never part with the information on phone or through other means.  Krystal Resort Complaints share that any respectable hotel can wait until you wake up the next morning to sort out a genuine problem with your card and you should go down in person to sort it out to confirm it is valid.

 

 

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