Krystal Resort complaints prevention team understands that when it comes to management styles, there are three categories that most managers fall into. There are proactive managers, reactive managers and do nothing mangers. If your goal is to have a successful complaints reduction team in your hotel, you will want to be a proactive manager. A proactive one will be able to prevent many problems before a guest complains about it. That is the best way to reduce complaints, but it is not always easy to accomplish.
Put a plan in place
The first thing you need to do to reduce complaints is to have a plan. You need to identify the members of the hotel staff who are responsible for looking out for problems that could hamper a guest’s visit. You also need to have ways to evaluate the procedures and facilities that the hotel or resort offers.
Teach the Plan
If you do not let anyone know the plan to reduce complaints, they will not be able to follow it. Krystal Resort complaints prevention team knows that it is very important to communicate how you expect to reduce complaints. Training should be done on a regular basis by the team.
Evaluate the Results
It is important that you look at the impact of the plan that you have in place. This will allow you to emphasize the things that are working and correct the things that are not working. A plan to reduce complaints will always be changing as the challenge of new complaints comes up. The Krystal Resort complaints prevention team understands that not becoming complacent will ensure complaints stay low.