Archives

Krystal Resort Shares How to Prevent Cleanliness Complaints

Krystal Resort, a leading provider of luxury vacation accommodations, knows that every traveler deserves to have a top-tier experience while visiting the resort of their choice. That being said, there are certain things that vacationers demand when choosing a resort for their stay. Not having clean and tidy accommodations are something that can drag down sales and also will alienate current and future guests from coming to the resort. There are some measures that can be taken in order for hotel staff to be more aware and better prepared for this, and here are some tips provided by the Krystal Resort Complaints Prevention Team.

·      Set up Safeguards:  Communicate very specific cleanliness and housekeeping standards to your staff. One of the best ways to implement this is by setting up a cleaning checklist for each room. This can include a list of activities to do and things to take care of while preparing a room for the guest.

·      Check-in Policy: Make it known to guests during their check-in that if something is wrong with their room, to alert the staff immediately. This lets guests know that cleanliness is a top priority and that if they do come across an issue it will be solved both quickly and efficiently.

·      Check-In Courtesy Call: A nice touch for any resort is to do a courtesy call after the guest check-in to make sure everything in their room is presented the best way.

Krystal Resort Complaints Prevention Team knows these are the keys to make guests happy.

spacer