Krystal Resort, a leading provider of luxury vacation accommodations, knows that every traveler deserves to have a top-tier experience while visiting the resort of their choice. That being said, there are certain things that vacationers demand when choosing a resort for their stay. Not having clean and tidy accommodations are something that can drag down sales and also will alienate current and future guests from coming to the resort. There are some measures that can be taken in order for hotel staff to be more aware and better prepared for this, and here are some tips provided by the Krystal Resort Complaints Prevention Team.
· Set up Safeguards: Communicate very specific cleanliness and housekeeping standards to your staff. One of the best ways to implement this is by setting up a cleaning checklist for each room. This can include a list of activities to do and things to take care of while preparing a room for the guest.
· Check-in Policy: Make it known to guests during their check-in that if something is wrong with their room, to alert the staff immediately. This lets guests know that cleanliness is a top priority and that if they do come across an issue it will be solved both quickly and efficiently.
· Check-In Courtesy Call: A nice touch for any resort is to do a courtesy call after the guest check-in to make sure everything in their room is presented the best way.
Krystal Resort Complaints Prevention Team knows these are the keys to make guests happy.
If you have a large family, Krystal Resort Complaints Prevention knows that travel can be a burden financially, and can also take a lot of time and energy to prepare for. You have to try to stick to a budget and make sure that your money and your patience can spread as far as possible, or you are bound to encounter trouble. To help you make the most of your resources and enjoy a complaint free family vacation, Krystal Resort Complaints offers some great tips.
- Stay options: Try to find hotels that offer family accommodations where you get multiple rooms together, or get one room and try to get a roll away cot from the hotel or bring an air mattress so everyone has somewhere to sleep. If you have too many kids for the maximum occupancy, see if you can get a discount on a second room.
- Assign Family Seating: If you are traveling by car, or even if you are on a plane, try to fix the seating arrangement so that older kids can keep an eye on the little ones, and that children who fight a lot are not spending too much time close together.
- Mix Free and Pay Attractions: Visiting several expensive sites can quickly add up, so stick to the must see sites. Ask everyone what their top places to visit are and pick the ones that the most people want to see as the ones you spend the money on. Make yourself a budget for attractions and stick to it. When the budget runs out, supplement the pay attractions with free things to do in your destination so you can have fun on the cheap.
When you are getting ready to travel, Krystal Resort Complaints Awareness knows that packing can be a huge source of complaints. It can be difficult trying to get everything that the trip will need into one bag, but it is also difficult to leave things at home, especially when it comes to essentials like toiletries. To help, here is a list of tips that will help make packing for your trip easier and less frustrating as you get everything you need in.
- Solid Toiletries: Solid shampoo and bar soap are both small, and they last longer than liquid forms. This is a great way to pack less and still get the same result. Grabbing these is a great space saver.
- Small Toiletries: You can always buy more of what you need while you are on the go, so only pack a little of these items to start you off. You will be grateful for the extra space and if you need more toothpaste you will be able to find it just fine down the road.
- Combine products: Krystal Resort Complaints Awareness advises that there are shampoo/ conditioner combos and foundation with build in sunscreen. Picking up these combination items will hugely help your space problem.
- Ask the hotel: Hotels will provide you with some toiletries for free in your room, like soap and shampoo, and if you ask the desk, you may find that they also have complimentary items like razors and toothbrushes, so you do not have to pack as many of these before your trip.
The Krystal Resorts complaints prevention team is well aware that the staff of a business will need to properly respond to a variety of situations. At times, multiple issues have to be handled within a concentrated period of time. One of the most difficult issues to handle is a guest who is upset about something and issues a complaint. Fortunately, staff who are well trained should be able to handle and resolve many complaints that might be issued at a given time. There are many useful tips when going about the process of providing a remedy for a guest complaint.
- Krystal Resorts complaints prevention team believes a staff member’s tone is extremely important when handling guest complaints. This can help produce calmness by not escalating the situation. The sooner a guest is calm enough to explain the reason for a complaint, the better.
- Bringing the guest to a private area is desirable to avoid other guests from having to hear any complaints. This is especially important if a guest is carrying on in a loud voice.
- It is important to come up with a resolution to the complaint. If somebody higher up is needed to come up with an effective solution, this can serve as the start to a resolution. A staff member should never say that there is nothing that can be done.
- Communicating clearly with a guest about what is going to be done to resolve a complaint is very important. When everything is explained in detail, guests will know that a serious effort is being made to handle a complaint and this can make all the difference for the future of a business.